What's a "Short Line?" and other Reimagine RTS FAQs

5/21/2018

Laura Kenyon

As you may have heard, RTS is conducting a study called Reimagine RTS. When learning about the Reimagine RTS draft transit plan, some people are unclear about some of its features. Here are a few of the most common questions and their answers.

Continue Reading→

April 2018 Customer Open House

4/24/2018

Laura Kenyon

On Thursday, April 12, we held an Enjoy the Ride Customer Open House featuring a presentation by CEO Bill Carpenter. If you weren’t able to attend, here’s an overview of the presentation.

Continue Reading→

Reimagine RTS Update

2/9/2018

Laura Kenyon

This week marked an important step for Reimagine RTS: the release of the project’s proposed guiding principles and goals.

Continue Reading→

ROC-it Routes: Fewer Stops. Faster Travel

1/31/2018

Aracelis Perez-Diaz

Ever wished there were fewer stops on your bus ride? RTS’ ROC-it Routes can help. From Marketplace Mall to the Northgate Plaza, the ROC-it Routes get you to where you want to go, faster.

Continue Reading→

Celebrating National Popcorn Day!

1/19/2018

Aracelis Perez-Diaz

There’s no better way to enjoy popcorn than with a movie. Here’s how to “pop in” to some of Rochester’s favorite theaters with RTS and celebrate.

Continue Reading→

Happy Holidays and 2017 Year in Review

12/20/2017

Laura Kenyon

A message from RTS CEO Bill Carpenter

Continue Reading→

Six Tips to Enjoy the Ride this Winter

12/12/2017

Laura Kenyon

Wind, snow, and freezing rain are all too familiar for Rochester residents. The following tips will help you to stay comfortable and enjoy the ride.

Continue Reading→

Saluting Veterans

11/10/2017

Laura Kenyon

Veterans Day is a time for our nation to recognize the sacrifices and contributions made by those in the Armed Forces and express our gratitude.

Continue Reading→

Behind the Wheel

9/18/2017

Laura Kenyon

Everyone has places they need to be, and Bus Operators are responsible for getting them there!

Continue Reading→

Navigate ROC by Bus and by Bike

7/21/2017

Laura Kenyon

We're excited to partner with the City of Rochester on its new bike sharing program!

Continue Reading→

ROC Transit Day: Friday, June 16

6/14/2017

Laura Kenyon

ROC Transit Day is Friday, June 16 and, as a show of support for public transit, these well-known Rochester institutions are celebrating public transit by offering discounted admission!

Continue Reading→

Share Your Thoughts for a Chance to Win!

5/10/2017

Laura Kenyon

Let us know your thoughts and you could win a RTS prize pack, including bus passes!

Continue Reading→

Sorry? Not Sorry.

4/3/2017

Laura Kenyon

A bus stop once in the running for “Sorriest Bus Stop in America” gets an upgrade.

Continue Reading→

Celebrating Women's History Month: Women in Transit History

3/22/2017

Celeste Saltzman

At RTS we are celebrating Women's History Month by bringing you stories of four courageous women who made strides in the transportation field.

Continue Reading→

Ready, Set, Save!

3/21/2017

Megan Morsch

Did you know that you can use pre-tax dollars for transit?

Continue Reading→

It's Transit Driver Appreciation Day!

3/17/2017

Laura Kenyon

In honor of Transit Driver Appreciation Day, we'd like to share a few thank-yous our Bus Operators have received from customers.

Continue Reading→

Six Smart Tips for Enjoying the Ride in Winter Weather

3/13/2017

Celeste Saltzman

While Spring is only 7 days away, a major snow storm is set to hit our area in the next day. With that in mind, we want to share six smart tips to help customers stay safe while riding the bus in winter weather.

Continue Reading→

Celebrating Women's History Month: Inspiring Words from Rosa Parks

3/8/2017

Celeste Saltzman

One of the most well-known and admired women in American history, Rosa Park’s story has been told many times, yet it is still worth revisiting as it encourages reflection on what it means to be a fearless advocate.

Continue Reading→

Frederick Douglass in Rochester

2/20/2017

Laura Kenyon

Remember and recognize Frederick Douglass' work and achievements with a tour powered by public transit.

Continue Reading→

Land of the Lost -- and Found

1/24/2017

Laura Kenyon

What happens when you leave a phone, a bike, or even a flat screen TV on the bus? Take an inside peek at RTS’ Lost & Found department.

Continue Reading→

Thank You, Veterans

11/11/2016

Laura Kenyon

A message from Bill Carpenter, RTS CEO.

Continue Reading→

Tap. Go. It really is that easy.

11/2/2016

Laura Kenyon

Starting November 15, you’ll be able to buy a new type of bus pass: the Tap & Go! RTS Fast Pass.

Continue Reading→

Thanks for Sharing Your Thoughts!

10/27/2016

Laura Kenyon

Whether you visit us in person at the RTS Transit Center, give us a call or use our new Contact Us form, we thank you for taking time out of your day to share your thoughts with us.

Continue Reading→

How Do You Like Your Open Houses?

10/17/2016

Laura Kenyon

Every few months, RTS holds a Enjoy the Ride Open House, and we'd like to know which type you prefer.

Continue Reading→

Bus Naming at RTS

9/29/2016

Celeste Saltzman

Have you seen an RTS bus with “Olivia,” “Ian,” or “Javon” scrolled above its windows?

Continue Reading→

Are Pets Allowed on the Bus?

9/26/2016

Laura Kenyon

Yes! Follow the rules and you’re welcome to bring your furry, feathery, or scaly friend along to enjoy the ride!

Continue Reading→

New Technology Means Improved Customer Service

7/27/2016

Laura Kenyon

If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride.

Continue Reading→

Join Us For an Enjoy the Ride Customer Open House

7/18/2016

Laura Kenyon

Curious about what’s new at RTS? Something about service got you stumped? Have an idea you’d like to share? An Enjoy the Ride Customer Open House is the perfect opportunity to learn more and share your thoughts!

Continue Reading→

Did You Know? RTS Transit Facts

6/16/2016

Laura Kenyon

In honor of #ROCTransitDay, we've collected some fast facts about RTS and public transit.

Continue Reading→

#ROCTransitDay 2016: June 16

6/9/2016

Laura Kenyon

#ROCTransitDay is a grassroots campaign organized by Reconnect Rochester in collaboration with RTS to encourage Rochesterians to use public transit and go car-free for one day ... and if they like it, maybe more!

Continue Reading→

Ride the Bus? You’re Already Making a Positive Impact on the Environment

4/22/2016

Laura Kenyon

If you’re a regular bus rider, you’re already making a big, positive impact on the environment.

Continue Reading→

Celebrating 10 Years of Safe Place

3/22/2016

Laura Kenyon

RTS is celebrating the 10 year anniversary of Safe Place, a national youth outreach and prevention program for young people in need of immediate help and safety.

Continue Reading→

Share Your Thoughts on our Regional Operations

2/9/2016

Laura Kenyon

RTS is studying our services in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming

Continue Reading→

Spotlight on C.A.R.E. : D&C Letter to the Editor

1/27/2016

Laura Kenyon

At RTS, we ask employees to meet our C.A.R.E. customer service standards: Courtesy, Attitude and

Continue Reading→

Hi-Tech Stations Opening in U of R Medicine/College Town Area

1/26/2016

Laura Kenyon

This weekend, you'll see six new and innovative bus shelters surrounding the University of Rochester Medical Center (URMC) and College Town.

Continue Reading→