Know your Route: Changes coming April 4

Know Your Route! RTS Monroe will roll out changes to portions of its RTS Connect and RTS On Demand services starting Monday, April 4. The updates are being made in response to customer, community, and employee feedback, as well as ongoing system performance monitoring.

RTS Transit Center Gate Assignment Updates
To improve on-time performance, the following gate assignments will be updated starting April 4.

List of Gate assignment updates (PDF)

Remember to always double-check your gate assignment.

Rochester General Hospital and Joseph C Wilson Health Center

• The RRH Wilson Center will be part of the Irondequoit On Demand Zone
•  Trips may be requested through the On Demand app or by contacting RTS Customer Service at 585-288-1700

Route 91 Newark/Lyons Commuter

• Combines current Route 96 St. John Fisher with Route 91 Newark/Lyons
• Updated Route 91 makes all the same stops as current Routes 91 and 96
• Travels between RTS Transit Center and Newark/Lyons

Route 42 Lyell/Upper Falls Crosstown On Pause

• Our data is showing that ridership on this route is low.
• During this challenging time, this tells us resources can be placed elsewhere in the system.
• Service will be paused starting Monday, April 4, 2022
• We understand this change will be disruptive to customers. We are working to restore this route.
   

This information will also be shared during our Open House sessions on Wednesday, March 23 from noon-1pm or 5-6pm. The sessions will be held on the N. Clinton side of the RTS Transit Center. Drop by at your convenience; RTS representatives will be on hand. Print schedules will be available at the RTS Transit Center the week of 3/28/22.
 

Questions? Contact us at myRTS.com/contact-us; 585-288-1700, or visit an Info Desk at the RTS Transit Center.

Aracelis Perez-Diaz