Learn More About RTS
We are our community’s provider and partner for safe, reliable, and convenient public transportation that people can build their lives around.
The preferred transportation choice.
- Integrity: We are responsible stewards of taxpayer revenues. We are transparent and do what we say we are going to do while taking responsibility for our actions.
- Respect: We value and appreciate the diversity and opinions of those we work with and those we serve.
- Diversity and Inclusion: We embrace our wide variety of cultures, values, skills, thoughts, and experience which make us a strong organization.
- Engagement and Collaboration: We actively engage and openly communicate with employees, customers, and the community.
- Service Excellence: We strive to meet the needs of our customers, every day, no exceptions.
- Performance Focus: We establish the outcomes that define our success and use a combination of data-based decision making and fresh thinking to achieve them.
C.A.R.E stands for Courtesy, Attire & Attitude, Responsiveness and Exceed Expectations. These are our customer services standards for everyone at RTS.
Courtesy: Greet every customer (and one another) with courtesy and a smile.
Attire & Attitude: Represent RTS with a professional appearance and positive attitude.
Responsiveness: Respond to requests accurately and on time, every time.
Exceed Expectations: Give more than expected and give the unexpected!