Learn More About RTS

RTS Mission

We are our community’s provider and partner for safe, reliable, and convenient public transportation that people can build their lives around.

RTS Vision

The preferred transportation choice.

RTS Values

• Integrity: We are responsible stewards of taxpayer revenues. We are transparent and do what we say we are going to do while taking responsibility for our actions. 
• Respect: We value and appreciate the diversity and opinions of those we work with and those we serve. 
• Diversity and Inclusion: We embrace our wide variety of cultures, values, skills, thoughts, and experience which make us a strong organization. 
• Engagement and Collaboration: We actively engage and openly communicate with employees, customers, and the community.
• Service Excellence: We strive to meet the needs of our customers, every day, no exceptions.
• Performance Focus: We establish the outcomes that define our success and use a combination of data-based decision making and fresh thinking to achieve them.

C.A.R.E.

C.A.R.E stands for Courtesy, Attire & Attitude, Responsiveness and Exceed Expectations. These are our customer services standards for everyone at RTS.

Courtesy: Greet every customer (and one another) with courtesy and a smile.

Attire & Attitude: Represent RTS with a professional appearance and positive attitude.

Responsiveness: Respond to requests accurately and on time, every time.

Exceed Expectations: Give more than expected and give the unexpected!