RTS Executive Management Team
RTS’ Executive Management Team is responsible for the organization’s overall administration, management, strategic planning, and operation.
Chief Executive Officer
Read the CEO’s message
With more than 25 years of executive and management experience, Bill Carpenter joined RGRTA in 2010 as Chief Operating Officer. Carpenter was named CEO of RGRTA in the fall of 2011. He oversees public transportation for an eight-county area of 1.2 million people and more than 18 million customers annually.
As CEO, he has expanded the Authority’s reach significantly. RGRTA expanded service to Ontario County in 2014, bringing RTS’ service area to 4,324 square miles. He also improved relationships with the Authority’s 65-plus business partners and successfully implemented other important capital projects and improvements. Through his efforts, RGRTA broke ground in 2012 for the widely-anticipated $50 million RTS Transit Center in Downtown Rochester. The RTS Transit Center opened on budget and ahead of schedule on November 28, 2014. Nearly 11 million customers later, local leaders joined Carpenter in celebrating the one year anniversary of the facility.
Prior to joining RTS, Carpenter held several executive positions in both the public and private sectors. As Special Assistant to former Monroe County Executive Maggie Brooks, he managed the County’s $1 billion budget and supported the County Executive’s priority to lower property tax rates. In his role as “Medicaid Czar,” he recovered millions of dollars from Medicaid providers through successful audit and investigative initiatives.
Carpenter received his Bachelor’s degree in Math-Economics from the University of Buffalo. He is a member of the Board of Directors for the American Public Transportation Association and Vice President of the New York Public Transit Association, as well as Past President of the American Bus Benchmarking Group (ABBG). With 20 members, ABBG is a group of mid-sized bus and rail transit agencies from across the country committed to benchmarking and identifying best practices. In 2013, Carpenter was named co-chair of the Finger Lakes Regional Economic Development Council Infrastructure & Transportation Work Group.
A life-long Rochesterian, Carpenter and his wife reside in Penfield.
Chief Financial Officer
Scott Adair joined RGRTA in January 2013. He previously served as the County of Monroe’s Chief Financial Officer, with responsibility for the overall development and management of the County’s financial management function, as well as Purchasing, Real Property, Treasury, and financial reporting. He served as the County Controller before being named CFO in August 2008. Prior to joining Monroe County, Adair was a senior manager for KPMG LLP, and worked with numerous government municipalities and not-for-profits in New York State.
Adair holds a Bachelor’s degree in Accounting from the State University of New York at Geneseo. He is a Certified Public Accountant in the State of New York, a council member of the American Institute of Certified Public Accountants, and served as President of the New York State Society of Certified Public Accountants in 2015. In 2012 he was awarded the Financial Executive of the Year Award for Non-Profits by the Rochester Business Journal and the Rochester Chapter of the Financial Executives International. He is a 2003 recipient of the Rochester Business Journal Forty under 40 Award. He serves on the Board of Directors of Baden Street Settlement House.
Executive Vice President for Customer & Community Engagement
Maggie Brooks joined RTS in January 2016 and brings nearly 40 years of diverse experience to her job as Vice President of Strategic Initiatives. In this role, Brooks brings a focused transportation perspective to critical community initiatives involving economic growth, revitalization and reducing poverty.
Brooks sits on the Policy committee of the Rochester-Monroe Anti-Poverty Initiative, the Pathways to Prosperity workgroup of the Finger Lakes Regional Economic Development Council, and is tasked with ensuring that public transportation is included at the front end of planning for projects prioritized and funded by the Upstate Revitalization Initiative.
She previously served for 12 years as Monroe County Executive, overseeing a government operation with 4,500 employees and a $1-billion dollar budget, giving her broad reach and experience in many areas of public policy and services including transportation. Brooks also served for 12 years on the Genesee Transportation Council (GTC) – including two years as Chairperson – which is the regional planning organization for transportation and infrastructure priorities and spending.
Prior to serving as the Monroe County Executive, Brooks was the Monroe County Clerk, a Monroe County Legislator and was VP of Programming for a satellite radio network, Companion Radio. She also spent nearly 17 years as a broadcast journalist in the Rochester region.
Brooks received her Bachelor’s degree from Ithaca College. She holds an Honorary Associate’s degree in Public Service from Monroe Community College. She is the past President of the County Executives of America, The New York State County Executive’s Association and the New York State Association of Counties. She is a member of the Rochester Rotary and on the boards of Lifetime Assistance Foundation and Camp Good Days and Special Times.
Dan DeLaus joined RGRTA as General Counsel in January, 2015. He represents the Authority in all legal and regulatory matters and transactions.
DeLaus began his career in the Monroe County Public Defender’s office and then moved on to private practice. He returned to county government in 2004 as County Attorney. Five years later, County Executive Maggie Brooks appointed him Deputy County Executive, her chief policy advisor and senior staff member. Dan’s operational expertise, leadership skills, and connections throughout the community make him a strong addition to the RGRTA team.
He received his Juris Doctorate from the State University of New York at Buffalo and holds a Bachelor’s degree in History from the University of Notre Dame.
DeLaus serves as Chairman of both the Bivona Child Advocacy Center Board of Directors and the Town of Penfield Zoning Board of Appeals. He is a member in good standing of the Monroe County Bar Association.
He resides in the Town of Penfield with his wife, Sandy, and their three children.
Executive Vice President for People
Amy Gould is the Vice President of People at RGRTA, overseeing Labor & Employee Relations, Workforce Development, Staffing, Occupational Health, Wellness & Benefits, Compensation and HRIS. Gould joined the Authority in March 2014, bringing more than 20 years of expertise in all facets of human resource management. She led the effort to design the Authority’s first ever internal customer service standard campaign, which resulted in the development of our C.A.R.E. standards. C.A.R.E. (Courtesy, Attitude & Attire, Responsiveness, and Exceeding Expectations) has been the catalyst of employee recognition activities and engagement across the organization.
Gould earned a Bachelor’s degree in Human Resource Management from Roberts Wesleyan College. She brings a blend of public and private sector experience, having served in multiple human resources capacities with the City of Rochester, and most recently with Johnson & Johnson as the lead Human Resource Manager for their Rochester subsidiary.
Gould is a member of the Women’s Leadership Council for the United Way of Greater Rochester and an active member of the Society of Human Resource Management. She also sits on the Human Resources Committee and Workforce Development Sub-Committee for the American Public Transportation Association.
Gould currently resides in the village of Fairport with her family.
Chief Operating Officer
Since joining RGRTA in 1999, Miguel Velázquez has overseen the transformation of the Authority’s information systems, including the implementation of new infrastructures and specialized software systems. He also helped create the vision for TIDE (Technology Initiatives Driving Excellence), an ambitious $25 million customer-focused technology project encompassing GPS vehicle location, route schedule adherence, fare collection, and remote vehicle health monitoring, among other initiatives.
In addition to overseeing the Authority’s technology initiatives, Velázquez also heads the Operations Department and was the Executive Sponsor for the $50 million RTS Transit Center in Downtown Rochester, which opened on November 28, 2014.
Velázquez has raised funds for youth programs in the Rochester community for over a decade. He serves on the Board of Advisors for the Al Sigl Center, the Red Cross and the IBERO American Action League. He is also a board member of the Center of Information Services, a firm providing technology and telecommunication services for non-profit organizations. He is class representative of the 2011 Latino Leadership Development, which provided him a one-year term in the United Way Board. Recently, Velazquez became a member of Governor Andrew M. Cuomo’s Anti-Poverty Task Force, which was created to eliminate poverty in the Rochester community. He is a 2012 recipient of the Rochester Business Journal Forty under 40 Award.
Velázquez holds a Bachelor’s degree in Biology from the University of Rochester and a Master’s degree in Business Administration from the University of Rochester’s Simon School of Business. And he is a member of the ETA of New York Chapter of Beta Gamma Sigma, the international honor society of collegiate schools of business.
He and his family reside in Pittsford.