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  • To place an order, please do not use the links below and instead contact Customer Service at 585-288-1700.  Please scroll to the bottom of the page for additional details.

Buy Passes

You can buy passes online (which will be mailed to you), at Ticket Vending Machines at the RTS Transit Center and at our main office at 1372 East Main Street. 

You may also buy a pass on the bus through the farebox. Please tell the Bus Operator you want to buy an All-Day Pass BEFORE putting money into the farebox.

To avoid being victim of fraudulent or forged passes, customers should purchase fare passes only from the farebox or ticket vending machines.

Are you an organization looking to buy multiple bus passes?

Step 1: Please fully complete the credit approval form, print, sign, and mail a copy to RTS Customer Service at 1372 East Main Street, Rochester, NY 14607 or upload the completed and the scanned .pdf document online at . Please allow 2 to 3 weeks to process the application.

Step 2: Once approved as a vendor, please submit your order online. Please allow 3-5 business days for processing and shipping. We are no longer accepting same day or next day orders requests. Please plan ahead and thank you for your patience. Questions? Please contact us at 585-288-1700.