Temporary Scheduling Update
Starts Monday, August 21
On Monday 8/21, requests to trips to/from the blue, orange & grey areas marked on the RTS Access Service Map will be placed on a standby list. Customers will receive a follow-up call one business day before their desired trip with their trip status.
This update does not affect trips within the green area on the map (coverage required by the ADA) or Subscription Service trips.
This update is being made so that RTS Access can continue to provide 100% guaranteed service to people within ¾ mile of RTS Connect routes, as stipulated by the ADA. RTS Access has served our community beyond the ADA requirements for more than 15 years. We are committed to returning to this level of service and are working diligently to recruit qualified staff in service of this goal.
Frequently Asked Questions
What is RTS Access?
RTS Access is a paratransit program created under the Americans with Disabilities Act (ADA) of 1990. Under this Act, RTS Access provides complementary service to RTS in Monroe County, which matches the service area and operation hours of RTS' system. RTS Access' required service area covers zones within ¾ of a mile of RTS Connect routes.
RTS Access goes beyond the federal requirements by serving additional areas, which include:
- an additional ¾ mile section around the required area,
- each RTS On Demand zone, and
- an additional service area beyond each On Demand zone.
The RTS Access service area map shows the federally required area in green and the additional areas in blue, orange, and grey.
What is the update?
RTS Access’ required service area covers zones within ¾ of a mile of RTS Connect routes. RTS Access goes beyond the federal requirements by serving additional areas, which include:
• an additional ¾ mile section around the required area,
• each RTS On Demand zone, and
• an additional service area beyond each On Demand zone.
Starting Monday, August 21, customers who request a trip outside of the federally required service area will be placed on a standby list. They will receive a follow-up call one business day before the planned trip with their trip status. View the RTS Access Service Map.
Does the update affect Subscription Service trips or trips within the federally required area?
No. This update does not impact trips taken within the federally required area (i.e., within ¾ of a mile of RTS Connect routes) or Subscription Service trips, regardless of service area. Scheduling for these trips is staying the same.
Is this a permanent update?
No, this is a temporary update due to staffing levels. RTS has increased its recruitment efforts to attract and retain employees. Please visit our
Work for RTS page to find open positions.
Can I help restore standard booking?
Yes. RTS is looking to hire qualified employees. Please review our openings at
myRTS.com/work-for-RTS and share them with friends and family.
Does this update change the way I request an RTS Access trip?
What is a Subscription Service trip?
Subscription trips are scheduled, repeated trips to the same location at the same time each day or week. While we are currently at capacity to add new subscription service trips, we plan to restore them once adequate staffing levels have been reached.
Are other transportation resources available?
Yes. RTS Access customers may ride for free on RTS On Demand and RTS Connect with their RTS Access ID. More information is available at myRTS.com or by calling 585-288-1700. Additional transportation opportunities may be available through NY Connects at Lifespan (585-325-2800), the Monroe County Office of the Aging (211), and Catholic Charities STAR (Support To Aging Residents) Transportation (585-262-7050).
Who can I contact if I have more questions about RTS Access?
Please contact RTS Access at 585-224-8330, option #3