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Customer Satisfaction Survey

The 2024 Customer Satisfaction Survey period has ended. Thank you to all those who participated!


RTS is proud to be one of 20+ transit agencies to participate in a nationwide transit customer survey. Together with the American Bus Benchmarking Group (ABBG) and a select group of transit agencies across the country, we’re surveying our customers about key aspects of our service and how it is used. The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. We look forward to comparing the results to learn from other agencies' successes as well as sharing successes of our own.


What is the ABBG?

The American Bus Benchmarking Group (ABBG) was established on April 1, 2011, to provide a confidential forum for mid-sized bus organizations in America to learn from each other by comparing performance, sharing experiences, and identifying best practices.

To learn more about the American Bus Benchmarking Group, visit