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What is Paratransit?

Paratransit is a shared ride public service intended to serve as a “safety net” for individuals who, because of their disabilities, are unable to ride the ADA compliant RTS fixed route bus for some or all their travel.  A specific diagnosis or use of mobility aid does not automatically result in paratransit eligibility.

Paratransit service is:

  • Comparable to our fixed route bus service and required by the ADA
  • For people whose disabilities prevent them from using fixed route
  • Available on the same basis as that provided to people using fixed route systems
  • Complements the fixed route system
  • Curb-to-curb by default

Paratransit service is not:

  • Free
  • Available just because someone uses a mobility device or has a disability
  • A non-emergency medical transportation service
  • A substitute for assistance provided by a Personal Attendant
  • Identical to fixed route
  • Door-to-door by default
  • Door-through-door (it is never door-through-door)

RTS provides a shared ride, curb-to-curb service as a default.  Reasonable modifications, such as door to door service will be accommodated.  Customers may request this or other reasonable modifications at the time of trip booking.

Fixed Route Service is ADA Compliant

RTS fixed route buses are ADA compliant to meet the needs of customers with disabilities. 

Access approved customers able to ride RTS fixed route, for some of their travels, may do so with their “Access ID Card.”  

All fixed route buses:

  • Have ramps or lifts to accommodate wheelchairs and other mobility devices and a “kneeling function” which lowers the front of the bus for easier boarding
  • Have audible and visual announcements for all stops, so you know the next bus stop
  • Accommodate Service animals
  • Your Personal Care Attendant (PCA) boards free. Just show your valid “Access ID Card” ID card with   PCA indicated on the front.