In a letter to the editor in yesterday’s issue of the Rochester Democrat & Chronicle, a customer thanked an RTS Bus Operator for helping a fallen pedestrian: RTS bus driver stops to help a fallen pedestrian I am writing to publicly express my great thanks and appreciation to the RTS bus driver who came to “rescue” me when I had fallen on the icy Main Street bridge on Jan. 5. He was the only person who stopped to help, the first of many guardian angels that day. I am very grateful for this quick action and reassuring words. Miraculously, I have no broken bones. -- Mary S. Holley, Henrietta
Thank you, Mary, for sharing your experience!
Whether you're riding the bus, speaking to Customer Service or traveling through the RTS Transit Center, please let us know when you see an RTS employee C.A.R.E.ing.Send an email to Monroe@myRTS.com or call 585-288-1700.