New Technology Means Improved Customer Service

If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride. 

You’ll see:

• A More Responsive RTS
  -Our new technologies will make our responses to customer inquiries faster, more accurate, and more frequent.
• Improved Service
  -We now have the tools to better receive and understand both customer needs and ridership trends, allowing us to make improved decisions.
•  It’s Easier to Stay Connected -Now it’s easy to register for text or email RTS service alerts, so you’ll always be up-to-speed on RTS news and service changes. 

If you haven’t yet contacted us, here are some changes you may now see:

• When you first call in, you may spend an extra minute or two on the phone.  Our Customer Service Reps will be asking more questions and creating a more detailed customer record. Once that record is created, your future calls will be much quicker – your information will already be recorded and available.
•  No more lengthy email exchanges. Simply fill out our new online contact form which will make sure we have all the information we need to respond to you quickly.
• You can now register to receive more information.  You’ll be able to register and receive both planned and unplanned service alerts via text message or email – information you want in the format you need.
Give our new system a try! Complete our new online form or call us at 585-288-1700.

Laura Kenyon