Know Your Route: Changes Coming Jan. 3

RTS Monroe will roll out changes to portions of its RTS Connect and RTS On Demand services starting Monday, January 3.  The updates are being made in response to customer, community, and employee feedback, as well as ongoing system performance monitoring. 

• Return of 15-minute weekday frequency to Routes 8 E. Main and 16 Genesee.  Frequency on multiple routes was removed in September in response to the RCSD transportation crisis. After hiring and training new Operators, RTS can restore some of its frequent service.  We continue to look for ways to restore frequent service on other routes during the RCSD transportation crisis.
   
• Updating Trip Patterns on Routes 3 Joseph, 15 and 21 Dewey
  • Rt 3:  Outbound via Seneca Manor Drive, left on Hudson, right into northern entrance to Walmart Plaza, right on parking lot road to regular route; Inbound pattern no change
  • Rt 15 (associated with Rt. 21 update): Outbound via West Broad, right on South Plymouth, left on Main; Inbound reverse
  • Rt 21: Outbound via Plymouth to Lyell; Inbound via State Street to Main
     
• Lexington On Demand Zone Hours Extended
  The hours will be updated to 5am-midnight, Monday-Friday.
   
• Route 98 Lexington Commuter Trip Added
  A fourth trip, departing from the Eastman Hub at 7:45am, will be added to help with the morning commute.

• Webster Rec Center added to Webster On Demand Zone
  The zone will now include the Webster Recreation Center.
   
• Timing Adjustments for Routes 21 Dewey and 98 Lexington Commuter at Eastman Hub
  A minor timing adjustment is being made to help customers make transfers between routes.
   
• Discontinuing Route 90 Avon/Rush Commuter
  This route is being discontinued due to low ridership; it makes 1 am and 1 pm trip, and averages 1 – 2 customers per trip.
  We acknowledge this change will be disruptive to Route 90 Avon customers, and RTS representatives will connect directly with these customers by mid-December.

• Removing 2 Route 92 Hilton/Hamlin Trips
  Due to low ridership, two of the four weekday trips are being removed. Starting on January 3, customers will be able to take an Inbound trip from the Clarkson Highway Dept. at 5:57am, and an outbound trip from the Eastman Connection Hub at 6:07pm.  RTS representatives will speak with Rt. 92 customers by mid-December at the hub.

This information will also be shared during our Open House sessions on Wednesday, December 12 from noon-1pm or 5-6pm.  The sessions will be held on the N. Clinton side of the RTS Transit Center.  Drop by at your convenience; RTS representatives will be on hand.

You may also contact us at myRTS.com/contact-us; 585-288-1700, or visit an Info Desk at the RTS Transit Center.

Laura Kenyon