To improve RTS On Demand, we’re partnering with Via, an industry-tested platform used in over 600 communities in more than 35 countries around the world.
What’s Changing for RTS On Demand
Improved Trip Times
Better Route Planning
Easier to Use and Understand
More Ways to Request Trips: Use a New Website, A New App, or Call Us at 585-288-1700
What’s Staying the Same
Days of Service
Times of Service
Fares and Ways to Pay
On Demand Zone Boundaries
ADA Accessibility
All Other Guidelines (check them out at myRTS.com)
Getting Ready
Starting on 9/28 you can request trips through our new RTS On Demand website or new app. If you prefer to call Customer Service to request a trip, you can still do so! You can pre-register by going to myRTS.com/on-demand to create an online account or download the “RTS On Demand powered by Via” app on the App Store or Google Play. App Users: all trips must be requested using the new “RTS On Demand powered by Via” app starting 9/28. Get a jump on your registration and download the new app today.