If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride.

Curious about what’s new at RTS? Something about service got you stumped? Have an idea you’d like to share? An Enjoy the Ride Customer Open House is the perfect opportunity to learn more and share your thoughts!

In honor of #ROCTransitDay, we've collected some fast facts about RTS and public transit.

The Rochester Genesee Regional Transportation Authority (RGRTA) announced their slate of officers for the next year following today’s board meeting and annual meeting. At the end of the annual meeting and after 12 years on the Board and six years as Chairman, James Redmond submitted his resignation from the Board. Geoffrey Astles of Ontario County was elected to serve as RGRTA Board Chairman.

Service changes that will go into effect on Monday, June 27, 2016, making it easier for customers to enjoy the ride. The new and modified routes will provide customers with more consistent, efficient and reliable service.

RTS is celebrating ROC Transit Day by focusing on the value of public transit in our community. By connecting our customers to jobs, education, health care, shopping and recreational activities, RTS is playing an important role in the community’s fight against poverty and ongoing efforts to support job growth and strengthen the economy.