New Technology Means Improved Customer Service News July 27, 2016 - If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride. July 27, 2016 in County If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride. Read more
Join Us For an Enjoy the Ride Customer Open House News July 18, 2016 - Curious about what’s new at RTS? Something about service got you stumped? Have an idea you’d like to share? An Enjoy the Ride Customer Open House is the perfect opportunity to learn more and share your thoughts! July 18, 2016 in County Curious about what’s new at RTS? Something about service got you stumped? Have an idea you’d like to share? An Enjoy the Ride Customer Open House is the perfect opportunity to learn more and share your thoughts! Read more
Did You Know? RTS Transit Facts News June 16, 2016 - In honor of #ROCTransitDay, we've collected some fast facts about RTS and public transit. June 16, 2016 in County In honor of #ROCTransitDay, we've collected some fast facts about RTS and public transit. Read more
Transit Advocates, Lawmakers and RTS Urge Governor Cuomo to Provide Additional Funding for Public Transportation News March 04, 2016 - Transit advocates, lawmakers and the Regional Transit Service (RTS) today called on Governor Andrew Cuomo to partner with the local New York State delegation to provide additional funding for public transportation in the Rochester area and the Finger Lakes region. Governor Cuomo has committed $8 billion to the Metropolitan Transportation Authority in New York City, and upstate transit systems like RTS, public transit customers and advocates are urging him to provide proportional funding. March 04, 2016 in Monroe Wyoming Wayne Seneca Livingston Genesee Orleans Ontario County Transit advocates, lawmakers and the Regional Transit Service (RTS) today called on Governor Andrew Cuomo to partner with the local New York State delegation to provide additional funding for public transportation in the Rochester area and the Finger Lakes region. Governor Cuomo has committed $8 billion to the Metropolitan Transportation Authority in New York City, and upstate transit systems like RTS, public transit customers and advocates are urging him to provide proportional funding. Read more
RTS Launches Study to Identify Service Improvements and Cross-County Connections News February 22, 2016 - To meet the evolving transit needs of customers in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming Counties, RTS has launched a Regional Service Efficiency Study. February 22, 2016 in Monroe Wyoming Wayne Seneca Livingston Genesee Orleans Ontario County To meet the evolving transit needs of customers in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming Counties, RTS has launched a Regional Service Efficiency Study. Read more
RTS, URMC and Rep. Slaughter Celebrate the Addition of New High-Tech Bus Stations at URMC and College Town News February 18, 2016 - The opening of six new, high-tech bus stations around the University of Rochester Medical Center (URMC) and College Town was celebrated today by Regional Transit Service (RTS) CEO Bill Carpenter, Representative Louise Slaughter and Peter Robinson, vice president and chief operating officer of URMC. February 18, 2016 in Monroe County The opening of six new, high-tech bus stations around the University of Rochester Medical Center (URMC) and College Town was celebrated today by Regional Transit Service (RTS) CEO Bill Carpenter, Representative Louise Slaughter and Peter Robinson, vice president and chief operating officer of URMC. Read more