General public Dial-A-Ride service is available in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties during advertised days and hours.
You call to reserve a pickup time 24 to 48 hours ahead of when you need the pickup.
Anybody traveling in the service area can use Dial-A-Ride; it is not like complementary paratransit which is strictly for people with disabilities who are certified as eligible for the service.
All service is curb-to-curb for areas open to the public within the service area.
These requests are a fundamental alteration of service and will not be considered reasonable under the ADA for trips on Dial-A-Ride service:
Any request that requires the Operator to leave the vehicle unattended
Requests to deviate from the bus route and scheduled stops or beyond the established deviation distance (except within a reasonable distance to avoid an obstacle)
Requests to provide personal services to a customer, such as entering buildings, opening interior doors, unlocking doors, or lifting a customer
Requests for door-to-door assistance (guiding the customer from the bus to the door of a building or vice versa)
Driving onto private property (one-way driveway or gated community)
Carrying luggage, bags, or packages
- Arrange a reasonable modification in advance when possible by calling the appropriate number.
RTS Genesee 585.343.3079
RTS Livingston 585.658.4690
RTS Ontario 585.394.2250
RTS Orleans 585.589.0707
RTS Seneca 315.539.1844
RTS Wayne 315.946.5617
RTS Wyoming 585.786.6050
2.Describe the modification you need and the reason you need it.
3.Specify the date on which you need the modification and the length of time it is needed.
If you cannot make a request for a modification in advance because you were unaware of a condition or barrier at your destination until arriving, you may make the request at the time of service. Personnel at any subsidiary may consult with management before making a determination to grant or deny the request.