Title VI Program Plan

Title VI Standards & Policies

RGRTA Title VI Program Plan, 2023-2026

Public Information Concerning Title VI of the Civil Rights Act of 1964, as Amended

RGRTA, as a recipient of federal funding, gives public notice of its policy to fully comply with Title VI of the Civil Rights Act of 1964 and all related laws and statutes. 

No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any RTS program or activity, as provided by Title VI of the Civil Rights Act of 1964 and as amended.
RGRTA operates its programs without regard to race, color, or national origin. 

To request information about RGRTA's civil rights program or obligations under Title VI, please:

• Call Customer Service at (585) 288-1700
• Use myRTS.com/contact-us
• Visit the Administration Office at 1372 East Main Street, Rochester, NY (business hours are Monday through Friday, 8:00 AM to 5:00 PM)

Any person who believes that he or she has individually, or as a member of any specific class of persons, been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any RGRTA service, program, or activity, and believes the discrimination is based upon race, color, or national origin has the right to file a Title VI complaint with RGRTA. 

All complaints must be filed in writing with the RGRTA Legal Department within 180 days of the alleged discriminatory act or occurrence. Complaint forms may be obtained through the following contacts:

• (585) 288-1700
• myRTS.com/contact-us

In addition to the Title VI process at RGRTA, Title VI complaints may be filed with the Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

En Español.

Title VI Complaint, Investigation, and Response Procedures (.pdf)

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the RGRTA (hereinafter referred to as “the Authority”) may file a Title VI complaint by completing and submitting the RGRTA Title VI Complaint Form. The form is available in English and in Spanish.

Download a Title VI Complaint Form

Accessible Title VI Complaint Form

Titulo VI: Formulario de Quejas

Resumen de aviso y proceso de queja sobre el Título VI

Accessible Title VI Complaint, Investigation, and Response Procedures

Title VI Public Participation Plan (.pdf)

If you would like to share feedback with us, please contact us online or at 585-288-1700.

Translation Services

RTS is pleased to provide its customers with access to Language Line Personal Interpreter Services as an efficient way for our non-English speaking customers to communicate with Customer Service Representatives and RTS Access Schedulers during all business hours.  This is a free service for RTS customers.

1. Call: 585-288-1700 for RTS   -or-   585-224-8330 for RTS Access
2. Request translation
3. The Customer Service Rep will then contact our translation service (you may be placed on a brief hold) and then you will be asked to state the language requested.