Contact Us

We love to hear from our customers! 

• Question, comments, suggestions, or concerns?  Need to report a lost item? Please complete our Contact Us form.
• Request an RTS On Demand trip: call 585-288-1700 or download the app. 
• Submit a FOIL request.
• Sign up for text or email service alerts and RTS news.
• Request Monroe County schedules
• Request Genesee, Orleans, Livingston, Ontario, Orleans, Seneca, Wayne or Wyoming bus schedules

Organizations that need to purchase bus passes:

Step 1: Please fully complete the credit approval form, print, sign, and mail a copy to RTS Customer Service at 1372 East Main Street, Rochester, NY 14607 or upload the completed and the scanned .pdf document online at myRTS.com/contact-us . Please allow 2 to 3 weeks to process the application.

Step 2: Once approved as a vendor, please submit your order online. Please allow 3-5 business days for processing and shipping. We are no longer accepting same day or next day orders requests. Please plan ahead and thank you for your patience. Questions? Please contact us at 585-288-1700.