Contact Us

We love to hear from our customers! 

If you have a question, comment, suggestion, concern or need to report a lost item, please complete our Contact Us form.

To receive alerts and updates from RTS via text or email, complete our subscription form.

To order Monroe County bus schedules, fill out the bus schedule order form.  

To receive bus schedules from other counties,  please complete this form.

Are you an organization looking to buy multiple bus passes?

Step 1: Please fully complete the credit approval form, print, sign, and mail a copy to RTS Customer Service at 1372 East Main Street, Rochester, NY 14607 or upload the completed and the scanned .pdf document online at myRTS.com/contact-us . Please allow 2 to 3 weeks to process the application.

Step 2: Once approved as a vendor, please submit your order online. Please allow 3-5 business days for processing and shipping. We are no longer accepting same day or next day orders requests. Please plan ahead and thank you for your patience. Questions? Please contact us at 585-288-1700.

If you have an issue that needs immediate attention, give us a call Monday through Friday from 8 a.m. to 5 p.m. Thanks for riding RTS!