Contact Us
We love to hear from our customers!
If you have a question, comment, suggestion, concern or need to report a lost item, please complete our Contact Us form.
To receive alerts and updates from RTS via text or email, complete our subscription form.
To order Monroe County bus schedules, fill out the bus schedule order form.
To receive bus schedules from other counties, please complete this form.
Are you an organization looking to buy multiple bus passes?
Step 1: Please fully complete the credit approval form, print, sign, and mail a copy to RTS Customer Service at 1372 East Main Street, Rochester, NY 14607 or upload the completed and the scanned .pdf document online at myRTS.com/contact-us . Please allow 2 to 3 weeks to process the application.
Step 2: Once approved as a vendor, please submit your order online. Please allow 3-5 business days for processing and shipping. We are no longer accepting same day or next day orders requests. Please plan ahead and thank you for your patience. Questions? Please contact us at 585-288-1700.
If you have an issue that needs immediate attention, give us a call Monday through Friday from 8 a.m. to 5 p.m. Thanks for riding RTS!
RTS
(585) 288-1700
TTY: (585) 654-0210
1372 East Main Street
Rochester, NY 14609
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RTS Access
Cancel a Ride:(585) 224-8529
Schedule a Ride: (585) 224-8330
After hours/dispatch/lost items: (585) 654-0675
No show/cancellation: (585) 654-0647
Application Requests:(585) 654-0618
or download the RTS Access Application
Application/ re-certification questions: 585-654-0608
Ridership reports:
Sheila Ayala sayala@myrts.com or 585-654-0671
1372 East Main Street
Rochester, NY 14609
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RTS Orleans
(585) 589-0707
225 West Academy Street
Albion, NY 14411
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RTS Genesee
(585) 343-3079
153 Cedar Street
Batavia, NY 14020
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RTS Wayne
(315) 946-5617
County Highway Building
7227 Route 31
Lyons, NY 14489
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RTS Livingston
(585) 658-4690
Hampton Corners Operations Center
4390 Gypsy Lane
Mt. Morris, NY 14510
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RTS Seneca
315-539-1844
1 DiPronio Drive
Waterloo, NY 13165
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RTS Ontario
(585) 394-2250
TTY (800) 662-1220
2930 County Road 48
Canandaigua, NY 14424
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RTS Wyoming
(585) 786-6050
18 West Buffalo St.
Warsaw, NY 14569
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