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RTS Announces Hiring of Corinda Reaves as Chief Customer and Community Experience Officer

April 20, 2023

Regional Transit Service (RTS) is pleased to announce that Deputy Monroe County Executive Corinda Reaves (formerly Corinda Crossdale) has accepted an offer to become the Chief Customer and Community Experience Officer at RTS.

“I am excited that Corinda has accepted our offer to join the RTS team,” said RTS CEO Miguel Velázquez. “As CEO, my vision is to focus on growth through strategic partnerships that help address some of our community’s most pressing needs, while excelling in providing quality, equitable, sustainable, and innovative service. The hiring of Corinda for this position will align the organization for the work we want to do to help bring that vision to life. She has extensive experience navigating the wide range of needs and services our customers rely on us to connect them to, and we look forward to working with her.”

“Corinda Crossdale has admirably served the people of Monroe County and New York State as Director of the state Office for the Aging, Monroe County’s Commissioner of Human Services and then as my Deputy County Executive for Human Services,” said Monroe County Executive Adam Bello. “Her contributions to the health, safety and well-being of all our residents – especially our vulnerable families, children, elders and veterans – are incalculable. Her strong moral compass, and commitment to service, compassion and excellence makes her ideally suited to further the mission of RTS. Her strategic leadership will be sorely missed in county government, but we look forward to working closely with her as we deepen our collaboration with RTS.”

Reaves will begin her new position at RTS on Monday, May 15, 2023. In her new role, she will oversee four departments: Business Development, Customer Service, Marketing and Communications, and Service Planning.

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