Lift Line is now RTS Access. This new name makes it easier to understand our connection with Regional Transit Service (RTS). But, more importantly, we believe it clearly highlights the benefits this service provides— access to jobs, education, health care, shopping, and social activities. It’s all part of RTS’s commitment to helping people with disabilities enjoy the ride.
Questions? Please contact RTS Access!
Schedule or Cancel a Ride: 585-224-8330
Lost & Found Info: 585-426-3520 ext. 226
Request an Application: 585-654-0608 or download the application and instructions.
En Espanol: Solicitud de Certificacion de elegibilidad para el paratransito.
1372 East Main Street
Rochester, NY 14609
RTS Access Service Area and Supplemental Service Area
All RTS Access trips must begin and end within the service area as defined by the ADA. The RTS Access service area is ¾ of a mile beyond the RTS fixed-route bus service (this does not include Park and Ride or commuter services).
To extend the service area, RTS Access also provides service 1½ miles beyond the ¾-mile service area, for a total service area of 2¼ miles. If you would like to schedule a ride within the supplemental service area, call either the day before or the day of your ride. Service for these areas is available seven days a week, including holidays, based on available space.