A message from Bill Carpenter, RTS CEO.

Starting November 15, you’ll be able to buy a new type of bus pass: the Tap & Go! RTS Fast Pass.

Whether you visit us in person at the RTS Transit Center, give us a call or use our new Contact Us form, we thank you for taking time out of your day to share your thoughts with us.

Every few months, RTS holds a Enjoy the Ride Open House, and we'd like to know which type you prefer.

Yes! Follow the rules and you’re welcome to bring your furry, feathery, or scaly friend along to enjoy the ride!

If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride.

Curious about what’s new at RTS? Something about service got you stumped? Have an idea you’d like to share? An Enjoy the Ride Customer Open House is the perfect opportunity to learn more and share your thoughts!

In honor of #ROCTransitDay, we've collected some fast facts about RTS and public transit.

#ROCTransitDay is a grassroots campaign organized by Reconnect Rochester in collaboration with RTS to encourage Rochesterians to use public transit and go car-free for one day ... and if they like it, maybe more!

If you’re a regular bus rider, you’re already making a big, positive impact on the environment.