Paratransit Plan Update Exhibits
All downloadable materials on this page are provided in large, 18 point font.
PARATRANSIT PLAN NARRATIVE
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PARATRANSIT PLAN EXHIBITS 1-14
Please note that this is 181 pages. Individual exhibits are available below.
View Exhibits 1 - 14 as a pdf
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EXHIBIT 1: RTS SYSTEM MAP AND SCHEDULES and EXHIBIT 2: PARATRANSIT SERVICE AREA MAPS
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Exhibit 2 uses text to describe the map representations of the Core Service Area ADA 0.75 miles and the Supplemental Service Area 1.5 miles for weekday service, Saturday service, and Sunday service.
EXHIBIT 3: SUBSCRIPTION SERVICE
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This exhibit contains the detailed procedure proposed for trip subscriptions. It explains the required conditions to qualify for a subscription, the allowances, the restrictions, situations when subscriptions may be cancelled, expectations, and process for managing subscriptions.
EXHIBIT 4: PUBLIC PARTICIPATION & NOTIFICATION
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This exhibit contains the Public Participation Plan that explains the public involvement process. RGRTA uses this plan for all public participation activities and it describes the different methods, such as public information sessions, public hearings, open houses, and informal community meetings.
This exhibits also contains the procedure we are proposing to use for notifications if there are changes to the RTS Access service area. Please note that we are not proposing any service changes at this time; however, this procedure prescribes what we would do if a change did occur in the future.
EXHIBIT 5: NO-SHOWS (MISSED RIDES)
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This exhibit contains three separate procedures proposed for the 2017-18 plan. The procedures are:
Paratransit No-Shows and Service Suspensions
Paratransit Service Suspensions for Prohibited Conduct
Notice of Intent to Appeal Suspension
A few notes about the No-Shows and Service Suspensions procedure:
RTS Access expects customers to use their trips. If a customer fails to use booked trips repeatedly, the customer will get a service suspension. The proposed procedure explains the calculation we will use to determine whether or not the customer demonstrates a pattern of missed trips. This will occur if a customer accumulates 3 or more No-Shows equal to 5% of the trips scheduled in one month. It is important to emphasize that the calculation takes the total number of scheduled trips per month into account. For example, if a customer scheduled 70 trips in January and had 3 No-Shows, the calculation shows only 4.30% missed trips, which does not trigger a penalty. However, if in February the customer has 40 trips and has 3 No-Shows, the percentage of missed trips is higher (7.50%) and that would trigger a penalty. The procedure explains the structure of the penalties, which begin with a warning letter. It explains the rules Bus Operators must follow for pickups and the expectations for customers. It is important to note that this procedure explicitly states that customers are not penalized for trips missed for reasons outside of their control.
EXHIBIT 6: COMPLAINTS
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This exhibit provides text descriptions of the forms for making a Reasonable Modification Complaint or an ADA Complaint. Please note that these exhibits do not include formatting and are provided as text only so that customers can understand what is on the forms and comment about them.
EXHIBIT 7: TIMELY SERVICE
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This exhibit contains the internal procedures RTS follows for calculating on-time performance. The intent is to show the degree to which we place emphasis on tracking on-time performance and demonstrate the data and criteria we use.
The procedures are Measuring Service Quality for TOPS and OTP Procedure for RTS Access.
EXHIBIT 8: PICKUP PERIODS FOR RETURN TRIPS AND “NO STRAND” POLICY
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This exhibit contains the proposed No Strand policy and explains the concept of pickup periods for return trips.
EXHIBIT 9: TIME-LINE OF IMPLEMENTATION
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This exhibit contains the text of the resolutions taken before the Board of Commissioners authorizing actions related to paratransit service from 1987 to 2014.
EXHIBIT 10: ELIGIBILITY CERTIFICATION
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View the application as an HTML form
This exhibit contains the detailed procedures proposed for the eligibility certification process. It includes the Eligibility Policy which explains the criteria for eligibility and the types of certifications. It contains the text for the proposed Application for Certification. Please note that the application is not formatted but is provided to describe the contents for public comment. The exhibit contains the Paratransit Appeal Process and Procedures, and it contains text descriptions of the flow charts that employees use internally to manage the application process.
EXHIBIT 11: SUMMARY OF PUBLIC COMMENTS
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This exhibit is a placeholder. It will contain all comments received during the public comment period for 2017-2018 and be included in the plan. The comments will be posted publicly and will also go before the Board of Commissioners for review.
EXHIBIT 12: CERTIFICATIONS AND ASSURANCES
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This exhibit contains the text from the pages of the FTA Fiscal Year 2017 Certifications and Assurances that are applicable to civil rights. This document is signed annually by the CEO and General Counsel and submitted to the Federal Transportation Administration.
EXHIBIT 13: MPO CERTIFICATION and EXHIBIT 14: RATIFIED BOARD RESOLUTION
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These are placeholders. Exhibit 13 will contain the Metropolitan Planning Organization certification when it is completed and retained in the final version of the Paratransit Plan. The MPO for RTS is the Genesee Transportation Council. The MPO review shall be completed following the public participation and comment period. Following proposal and presentation to the Board of Commissioners, the ratified resolution for the approved the RTS Access Paratransit Plan shall be included in the Plan in Exhibit 14. The Plan will go before the Board after conclusion of public participation and the completion of any subsequent revisions as result of public comments.