On Board the Bus
Driver Assistance (Door to Door)
As long as the driver doesn’t lose sight of the vehicle, she/he can assist you to/from the vehicle, help you up/down the curb or steps and assist you in boarding. A driver will not enter into lobbies of apartments, professional buildings or retail establishments.
When a PCA travels with you, the driver is only required to assist you onto the vehicle, secure your wheelchair/scooter; and secure your seatbelt/ shoulder harness, or seatbelt if you are sitting in a passenger seat.
Shopping Carts, Bags/Parcels and Bulky Items
• Customers shopping carts must not be overfilled. If carrying backs, you may bring only what you can carry on your lap, not on the seat or floor. (Average2-4 bags.)
• A very bulky item that fills a seat or is a safety hazard is not permitted on an Access vehicle.
RTS Access cares about your safety. Traffic conditions may sometimes require the vehicle operator to make sudden stops, turns, or maneuvers. Fastening your seatbelt ensures a safer ride.
For your safety, we strongly recommend that you wear your seatbelt or seatbelt/shoulder harness (if traveling in a wheelchair/scooter). Your seatbelt should be fastened before the vehicle begins to move. Upon request, drivers will assist customers with fastening and unfastening their seatbelts and seatbelt/shoulder harnesses for those using a wheelchair/scooter.