The Timing is Perfect - Schedule and Route Changes for the RTS Transit Center!
The beautiful new RTS Transit Center, opening on November 28, 2014, is not all that’s changing for RTS: we’re also changing our routes and schedules. We’re doing this to accommodate the additional time required to travel through the Transit Center and to enhance the customer experience!
We invited customers to join us during one of eight Public Information Sessions in April and May, where they were able weigh in and ask questions about the proposed changes. On May 8, we held a Public Hearing where, following a short presentation about the RTS Transit Center, each attendee who registered to speak had three minutes to share his or her questions or concerns.
Download the information presented during the public information sessions:
Written comments were received by RGRTA, or to the RGRTA Planning Department at Planning@rgrta.com by 5 p.m. on May 13, 2014. Comments received after the close of this public comment period (after 5 p.m. on May 13, 2014) were not be considered.
All comments and questions received from registered speakers during the public hearing on May 8, and those submitted online or in the mail by 5:00 p.m. May 13, 2014 were shared with the RGRTA Board of Commissioners on June 5, 2014.
Responses to customers comments and questions received between May 8 and May 13, are available to download below.
RTS will let customers know in the fall what will be changing and how things will be changing when the Transit Center opens through a robust and extensive education and communications campaign, which will utilize a variety of communications channels. Stay tuned for more information. If you haven't already - please join our email list to stay informed!
If you have any questions, please contact our RTS Customer Service Representatives Monday - Friday, 8 am to 5 pm at 585-288-1700.
Learn more about the Transit Center
Please note: The Public Information Sessions and the Public Hearing were specific to the route and schedule changes associated with the Transit Center and do not replace the Customer Town Meetings where comments are welcomed on any aspect of improving RTS bus service. Learn more about our next Customer Town Meeting.
We're here to help!
Feel free to give us a shout
1372 East Main Street
Rochester, NY 14609
RTS Transit Center Entrances
60 St. Paul St. Rochester, NY 14604
71 N. Clinton Ave. Rochester, NY 14604
Para atención en Español,
por favor llamar al (585) 288-1700
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