January 16, 2015
Agencies and advocates can help special needs clients learn how to ride the bus.
Using public transportation can be a challenge for individuals with a disability or special need. That challenge can discourage some completely, further increasing their isolation and resulting in reduced independence.
To make it easier for special needs individuals to access public transit, RTS will hold a “Train the Trainer” session for social service agency workers so that they can provide support and information to their clients.
A “Train the Trainer” session is set for 9 a.m. to noon, Monday, Feb. 16, at RTS Administrative offices, 1372 East Main Street, Rochester, NY.
An RTS Customer Service Representative will walk participants through all steps of riding an RTS bus. A test ride is also included.
Director of Customer Service Krystle Hall said, “Providing this training is a way for agencies to help the people they serve—the ability to become independent and be able to board a bus for work, school, shopping, medical appointments or recreation. That ability can make a huge difference in someone’s life.
Topics that will be covered:
- How to navigate the RTS Transit Center
- How to locate Transit Center amenities for special needs customers, i.e. tactile maps, Braille signage, text-to-speech messaging, and more.
- How to locate a bus stop and how to read a sign
- How to use a farebox
- Paying fares—cash or card?
- How to read destination signs on a bus
- How to exit the bus
- Bus passes—all day, 5-day, monthly and reduced fares
- How to read a bus schedule
- How to plan a trip online or using a Trip Planner at the Transit Center
- How to use “Where’s My Bus?”
- How to contact Customer Service
The “Train the Trainer” workshop is free but advance registration is required. RTS also provides free Transit Orientations for the public throughout the year. For more information or to register, contact RTS Customer Service at (585) 288-1700 or email at Monroe@myRTS.com. Visit the website at www.myRTS.com
Regional Transit Service (RTS) provides public bus transportation service in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming counties. Recognized as one of the best-run transit systems in the nation, our 900+ employees proudly enjoy serving customers who count on us for nearly 18.5 million rides each year. A public benefit entity and one of four regional transportation authorities in New York State, RTS is governed by 14 appointer commissioners who represent the City of Rochester, County of Monroe, and the surrounding counties in which RTS provides services. For more information, visit myRTS.com (http://www.myrts.com).
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